How do I place an order?
For a hassle-free next day delivery to an address located in West Malaysia area, users simply settle payments by bank transfer or e-banking to our bank account within three (5) hours after checkout, and send a copy of your remittance evidence to our Customer Care at firstname.lastname@example.org.
Do I need to create an account to place an order?
Yes, when you register with us, you can enjoy the following advantages :
- Keep track of your orders and review your past purchases
- Put your favourite items in your Wish List and share with your friends
- Save your address and details for your convenience when you shop next time
How do I change my personal data?
What should I do after I click "Check-Out" button?
Upon clicking the “Check-Out” button, you are to proceed with :
- Billing Information
- Shipping Information
- Shipping Method
- Payment Information
- Order Summary
- and continue to click the ‘Place Order’ button.
If your payment method is by bank transfer, you are kindly required to send a slip copy of your payment evidence to email@example.com as early as possible within three (3) hours after Checkout, in order to expedite your payment verification process.
Is it safe to use my credit card as my payment method?
All payments by credit cards are processed through a secure checkout system provided by a reliable payment gateway.
If you would prefer to place an order via email or via telephone, please contact our Customer Care at firstname.lastname@example.org.
What currency do I pay in?
You will be paying in Malaysian Ringgit (MYR) currency. If you are using a credit card as your method of payment which is not denominated in Malaysian Ringgit (MYR), the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes your transaction.
Which countries does Ascence-International.com delivery or ship to?
Ascence International caters for shipment to Malaysia & Singapore only.
How long does delivery take and how much does it cost?
Delivery or shipping charges to your location are listed when you are placing your order, after you check-out and continue to make payment. Normal delivery time may take 3-5 working days or more depending on your delivery location. For more information, please refer to Delivery in our Shipping & Returns Policy.
Does Ascence-International.com offer next day delivery in West Malaysia?
We do not offer next day delivery as the normal delivery time may take 3-5 working days or more depending on your delivery location.
For more information, kindly contact our Customer Care at email@example.com.
Is my package insured?
Does Ascence-International.com ship to multiple addresses?
One (1) order must only have one (1) delivery or shipping address. If you would like us to send your orders to multiple addresses, please place a separate order for each destination.
Why not all cities are covered as the delivery or shipping destination?
Ascence-International.com may be using a courier service company to deliver orders. Most of the cities in Malaysia are covered. The cities in Malaysia and Worldwide being covered in our shipping destination are only those cities included within the service scope of the aforesaid courier service company.
Can I change or amend my order or its shipping address?
We are unable to change your existing order, combine orders, or add pieces once you submit your order and confirm its payment. For more details, please contact us. Once your order has been placed, we are unable to redirect your delivery destination to another address.
How can I track my order?
Once your ordered items have been despatched, you will receive an email containing your airway bill number and the accepted ordered items, to allow you to track your package.
You may also follow the progress of your delivery at Order Tracking page.